OPS to Co-Present on Developing a Continuous Improvement Culture in Healthcare at the Northeast Shingo Prize Conference in October

Tuesday, August 12, 2014

OPS Vice President of Operations, John Beakes III will be co-presenting a session entitled "Successful Implementation of Lean and Development of a Continuous Improvement Culture at Valley Health/Page Memorial Hospital, a 25-bed Critical Access Hospital" with Portia Brown, Director of Quality and Regulatory Affairs at Valley Health's Page Memorial Hospital (PMH) at the 10th Annual GBMC Northeast Shingo Prize Conference to be held in Springfield Massachusetts on October 1st and 2nd.

OPS worked with PMH to train the staff in Lean and to certify two facilitators as part of Valley Health's Lean Initiative. Portia Brown is one of those Lean Facilitators. PMH has internally completed over 40 process improvement projects since Lean was first introduced to the hospital more than 2 years ago.

John and Portia's presentation illustrates how an organization develops a true Lean culture, where every employee goes to work every day with process improvement as part of their daily work, all coordinated across the organization by the Annual Planning Process. The culture in a small, friendly environment like PMH is not as difficult to change as in a large organization, but the essential processes and steps in the change are the same. In a sense, a small organization like PMH is a "learning laboratory" for how to develop a Lean culture in healthcare.

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