Problem
Unemployed citizens were not receiving the training necessary to help them become "job ready" in an appropriate amount of time, largely as a result of cultural issues between State and Local employees.
Solution
A number of process improvements were implemented based on a 3-day Value Stream Analysis Processsm, which documented the current state, designed the future state, and developed a project plan to manage the improvements. Coaching and support were provided to assist with the implementation and sustainment of the changes.
Results