Frederick County Workforce Services Update

Wednesday, July 22, 2015

Operational Performance Solutions has always taken a servant leadership attitude in order pave the way for our clients who are trying to improve processes and eliminate waste within their organization.  It is exciting to hear back from clients like Frederick County Workforce Services, an organization that assists thousands of unemployed men and women a year.


I appreciate your customer service and what [OPS] offered us in training and consulting, it was invaluable!  It is tough to sometimes step back and see what others see when you are in the daily grind even as much as you try to remove yourself...The Value Stream Analysis Process you took us through was extremely helpful, well organized and productive.  I know our customers are going to be much happier with their experience now because of our Lean transformation!  Thank you for being a part of helping us continuously improve and stay even truer to our vision of “making a difference”!

-Lori Jones


Making improvements with the costumer in mind is rewarding and purposeful.  In the time that OPS has worked with Fredrick County Workforce Services they have:

Exceeded goal of 40% more customers trained.
Tripled the average amount of new customers enrolled in a month.

We are very pleased that Frederick County Workforce Services has begun their journey in Lean transformation and wish them well as they work for continuous improvement through the relentless elimination of waste.

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